Last updated: 5 July 2026
This privacy policy explains how ROOFS AND DRIVES LTD (company number 14575490), registered in England & Wales with registered office at 21 Duckworth Lane, Bradford, BD9 5ER, trading from 25 Brankin Road, Darlington, DL1 4LE (“we”, “us”) collects and uses personal information when you use this website (roofsanddrives.co.uk) or contact us about our roofing and driveway services.
Who we are
We are a roofing and driveway contractor serving Darlington, Teesside and the North East of England. For anything relating to this policy or your personal data, contact us at roofsanddrives23@gmail.com or on 01642 901293.
What information we collect
- Enquiry and quote details — when you use our contact or callback forms, call us, email us or message us on WhatsApp, we collect the details you give us: typically your name, phone number, email address, property address and information about the work you want quoted.
- Website usage data — we use Google Analytics to understand how visitors use the site (pages viewed, approximate location, device type). This data is aggregated and does not directly identify you.
- Advertising data — we use Google Ads conversion tracking to measure whether our advertising leads to enquiries.
How we use your information
- To respond to your enquiry, carry out surveys and provide quotations (necessary to take steps before entering a contract);
- To carry out and administer work you have instructed us to do, including invoicing and guarantees (performance of a contract);
- To keep records of quotes, jobs and correspondence (our legitimate interest in running our business);
- To measure and improve our website and advertising (our legitimate interest, based on aggregated data).
We do not sell your information, and we do not send marketing emails or texts unless you have asked us to.
Who we share information with
- Service providers who help us run the website and our business — including our website host, Google (Analytics and Ads) and, where you contact us via WhatsApp, Meta;
- Suppliers or subcontracted specialists only where needed to complete your job, and only the details necessary;
- Insurers, professional advisers or authorities where required for insurance-backed guarantees, legal or regulatory reasons.
How long we keep information
We keep enquiry details for up to 2 years from last contact. Records relating to completed work (quotes, invoices, photos, guarantees) are kept for at least 6 years to support workmanship guarantees, insurance and tax requirements.
Your rights
Under UK data protection law you have rights including: access to your data, correction, erasure, restriction of processing, objection, and data portability. To exercise any of these, email roofsanddrives23@gmail.com. If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
This website uses cookies and similar technologies — see our Cookie Policy for details.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.