Privacy Policy
Last updated: 07 July 2026
This privacy policy explains how ROOFS AND DRIVES LTD (company number 14575490), registered in England & Wales with registered office at 21 Duckworth Lane, Bradford, BD9 5ER, trading from 25 Brankin Road, Darlington, DL1 4LE (“we”, “us”) collects and uses personal information when you use this website (roofsanddrives.co.uk) or contact us about our roofing and driveway services.
Who we are
We are a roofing and driveway contractor serving Darlington, Teesside and the North East of England. For anything relating to this policy or your personal data, contact us at roofsanddrives23@gmail.com or on 07733156632.Lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we process personal information only where we have a lawful basis for doing so. Depending on the circumstances, this may include:- your consent;
- taking steps before entering into a contract or performing a contract with you;
- complying with a legal obligation; or
- our legitimate interests in operating and improving our business, provided these do not override your rights and freedoms.
What information we collect
Enquiry and quote details — when you use our contact or callback forms, call us, email us or message us on WhatsApp, we collect the details you give us: typically your name, phone number, email address, property address and information about the work you want quoted. Website usage data — we use Google Analytics to understand how visitors use the site (pages viewed, approximate location, device type). This data is aggregated and does not directly identify you. Advertising data — we use Google Ads conversion tracking to measure whether our advertising leads to enquiries.How we use your information
- To respond to your enquiry, carry out surveys and provide quotations (necessary to take steps before entering into a contract);
- To carry out and administer work you have instructed us to do, including invoicing and guarantees (performance of a contract);
- To keep records of quotes, jobs and correspondence (our legitimate interest in running our business);
- To measure and improve our website and advertising (our legitimate interest, based on aggregated data).
Who we share information with
- Service providers who help us run the website and our business — including our website host, Google (Analytics and Ads) and, where you contact us via WhatsApp, Meta;
- Suppliers or subcontracted specialists only where needed to complete your job, and only the details necessary;
- Insurers, professional advisers or authorities where required for insurance-backed guarantees, legal or regulatory reasons.